The Eurobase Complaints Management Solution

Complaints Manager is a comprehensive and intuitive SaaS solution for the recording and management of complaints, fully aligned and compliant with the FCA complaints handling regulations. 

The solution incorporates configurable form templates with logical business process management to provide a seamless and positive customer experience that will vary depending on the type of complaint or query. This versatility of the solution will ensure full compliance to satisfy regulatory reporting of all complaints raised, proving that your customer’s complaint is dealt with in a professional, timely and consistent manner, irrespective of their preferred method of communication with you.