Support Services

 "Customer service isn’t a department, it’s a philosophy" – Shep Hyken 

 

Our Mission

Is to provide a strong client service focusing on increased responsiveness to customer needs, end-to-end ownership of all issues, providing assurance and delivering on our promises.

 

Prioritising the smooth running of your business

We place a strong emphasis on the support that you receive and to ensure that you gain a reassuring and seamless experience. Our dedicated support team consists of insurance and banking consultants, all of whom are highly skilled and experienced with our products. The support process ensures that the customer gains direct access, on a 24/7 basis, to our multi-lingual support team.  Customers can expect a highly engaged and informative support service, which is tailored to their own circumstances. 

Our support team will resolve issues promptly and effectively allowing your focus to be solely engaged with your business activities.

 

Our specialist support service ensures that customers are provided with...

  • Targeted response times with regular reviews
  • A dedicated, single tiered support services team 
  • Transparent escalation pathways
  • An interactive support portal 
  • Multi channel support including live chat 
  • 24/7 support 
  • A dedicated account manager

Our customer portal offers global multi-channel support. This allows customers to register & track progress of issues & requests and enables them to gain instant access to their history of issues & requests, key documents, frequently asked question and Eurobase experts! 

 

multi channel support service icons

 

First-class support is offered as standard, however client-specific support services can also be arranged to enhance existing support and service levels including automatic escalation and notification procedures and named individuals for escalation. Service review meetings are typically held monthly however can also be arranged as per your requirements.

You can hear more about the benefits of our online customer portal here: